We reserve the right to postpone shipping in cases of extreme weather conditions! (We may also require you to take pictures of the deceased fish out of the bag(s) You must provide a picture or video of the deceased fish in the original, sealed bag(s). (Phone call is the preferred method of contact in this situation). You must notify us with the problem within one hour of receiving the shipment. You must be available to receive the fish when they are delivered.Ģ.
Discus hans full#
We have no issue reimbursing the full amount, including shipping, as long as the following conditions are met:ġ.
Of course we don’t feel that’s right! It’s not the customer’s fault if the fish somehow die before reaching their new home. Other sellers will only reimburse for the fish but not the shipping charge. We are extremely confident with our shipping method and know that the fish will arrive to you in good condition. If for any reason the fish is dead upon arrival, we will reimburse the full cost of the fish, including shipping charge. We here at Exotic Discus have 100% live arrival guarantee. All shipping is via FedEx or UPS overnight - arriving next day at or before 10:30am(some rural areas may take up to noon delivery time). You can let us know by using ADD NOTE TO SELLER in the shopping cart page before checkout. Please let us know on what date you'd like to receive your order.
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